Last updated: October 30, 2026

Return & Refund Policy — LUMORA Memories

Last updated: October 30, 2026

At LUMORA Memories, every personalized crystal photo lamp is made especially for you. We want every keepsake to arrive in excellent condition and reflect the personalization you requested.

Personalized Products

Because our products are custom-made using your uploaded photos and personalized text, we generally do not accept returns or offer refunds for change of mind, unwanted gifts, or personal preference once production has begun.

This does not affect your rights if an item arrives damaged, defective, incorrectly personalized due to a production error, or otherwise fails to meet applicable legal requirements.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate your request before production begins. Once production has started, changes and voluntary cancellations may no longer be possible.

Any cancellation or refund rights required by applicable law remain unaffected, including rights arising from shipping delays.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrectly personalized, contact us promptly, preferably within 7 days of delivery, and provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

Customer-Provided Personalization

Customers are responsible for reviewing the photographs, spelling, and personalized text submitted with their orders.

We cannot generally accept returns for errors in information submitted by the customer when the finished product accurately matches that information, except where required by law.

Shipping Delays and Undelivered Orders

Delivery estimates are not guarantees. However, if we cannot ship your order within the applicable promised timeframe, we will provide the cancellation and refund options required by law.

Please contact us if your order appears lost or significantly delayed.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

We will process any legally required refunds within the applicable deadlines. Your bank or payment provider may take additional time to display the refund.

Contact Us

For cancellations, damaged items, returns, or refund questions, contact LUMORA Memories using the verified customer support email address listed on our website.

This policy does not limit your rights under applicable consumer protection laws.