FAQ

A little guidance for a meaningful keepsake. Explore the details of your LUMORA Memories personalized crystal photo lamp below.

How do I personalize my crystal photo lamp?

Your chosen photograph is used to create an engraving within the crystal. Choose a meaningful image of the people or moment you want to keep close.

[Before publishing: confirm the photo-upload process and add the exact ordering instructions.]

What kind of photograph should I upload?

Choose a clear, well-lit photograph with your subject in focus. An original, high-resolution image is preferable to a screenshot or a heavily filtered photograph. Avoid images where important facial details are blurred or obscured.

[Before publishing: confirm accepted file formats, file-size limits, and any limits on the number of subjects.]

Can I add personalized text?

[To be confirmed: whether personalized text is available, where it appears, and any character limits. Do not offer this option until supplier capabilities are confirmed.]

What are the product dimensions?

The lamp features a wooden house-shaped frame and internal 3D crystal engraving.

  • Overall dimensions: 11.4 × 14.2 × 6 cm.
  • Crystal cube: 5.8 cm.

How does the lighting work?

Warm LED lighting illuminates the crystal engraving. The lamp is USB-powered and operated with a touch switch.

[Before publishing: confirm the included cable and accessories, power requirements, and whether a power adapter is supplied.]

How long does personalization and delivery take?

[Personalization time: insert the confirmed production timeframe and when that timeframe begins.]

[Shipping: insert confirmed delivery estimates by destination, shipping charges, and tracking availability. Distinguish production time from shipping time.]

What if my personalized product arrives damaged?

[Before publishing: insert the confirmed damaged-product reporting process, reporting timeframe, evidence requirements, and available resolution options. Confirm supplier terms and the store policy before making any commitments.]

How can I contact customer support?

Please use our Contact page to get in touch with LUMORA Memories.

[Before publishing: confirm the contact form is working and add a verified support email and response timeframe, if applicable.]